Refind Support
Frequently Asked Questions
Why does Refind need access to my photos?
Refind needs access to the screenshots or photos you authorize so it can perform OCR, build a local search index, and provide screenshot search features.
Are my photos uploaded to a server?
Under the current local-first design, your photos and OCR results are not uploaded to developer-operated servers by default. Before publishing, make sure this statement exactly matches the released app.
Why are some OCR results inaccurate?
OCR accuracy can be affected by image quality, font style, language, text size, occlusion, and complex backgrounds.
How do I cancel a subscription?
If you purchase an auto-renewable subscription, you can view, change, or cancel it from the subscription settings associated with your Apple ID.
Does Live OCR record or save photos?
No. Live OCR uses the camera only for real-time on-device text recognition. No video or images are recorded or stored. The recognized text is displayed on screen only and is not sent anywhere.
Contact Support
For product questions, purchase support, or bug reports, contact:
When Reporting an Issue
- Device model
- iOS version
- Refind app version
- A clear description of the problem
- Steps to reproduce the issue
- If appropriate, a screenshot that does not contain sensitive information